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If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the amount paid for that item, less any reductions which may be applicable.

Returns must be notified to us in writing within 14 days of the delivery date and items must be unused, free from defects and returned in their original packaging.

Due to hygiene reasons we are unable to accept back any mattresses that have been removed from the original packaging.

Once we have received any returned items and checked them we will refund your money, less any shipping costs.

Returns procedure

Please contact us within 14 days of delivery to let us know that you wish to return any items. We will need to know your order reference, the model name and size you are returning and the date you ordered.

You may deliver the goods back to our warehouse at, Durest, High street mills, Heckmondwike, WF16 0DL, or alternatively we can arrange collection at a minimum cost of £50, which we will deduct from the refund.

Please note this returns policy does not apply to items that have been specifically tailored to your requirements or special order items, which may be subject to a restocking fee of 50%.

Joanne from London

My bed is as described and delivered very quickly. A change was well overdue and now we have a great night's sleep!

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