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Terms & Conditions

When placing an order with beds.NET you agree to be bound by the terms and conditions set out below. These terms and conditions are relevant to all products and services provided by via telesales or our website.These terms and conditions do not affect your statutory rights as a customer

1. General

1.1 Each order placed will be contractually binding once your confirmation of order has been received. It is the discretion of the company to accept or decline any order.

1.2 When corresponding with us in any form please quote your order confirmation number (this is the delivery surname name and post code)

1.3. beds.NET has the right to amend and change the terms and conditions at any point of time. These can be related to but not limited to payment methods, legal changes, delivery, system capabilities and all other subjects.

1.4 All items are provided with a 1 year manufacturers warranty (in relation to article 8)

1.5 Many items come flat packed and need to be assembled. They are designed so they can be assembled by the reasonable individual. We highly advise not to make arrangements with any tradesmen hired to assemble the furniture until you have checked the new goods have arrived ensuring all parts have been delivered and nothing is damaged.

1.6 Its critical any existing furniture is also not disposed off or disassembled until the new goods have been delivered as beds.NET will not be liable for any failed deliveries out of its control (in relation to article 6).

1.7 All memory foam mattresses come vacuum packed and rolled

2. Cancellation

2.1 If you would like to cancel your order or amend the order please contact beds.NET at least 24 hours prior delivery of the item

2.2 Please allow up to 3-5 Working days for the funds to show in your account from the point of cancellation assuming goods have not been dispatched.

2.3 If your order is already dispatched with one of our couriers and you want to cancel the delivery you will be charged for the delivery expenses starting from £29.00 in order to redeliver the goods. This includes rejecting delivery at the door unless agreed prior otherwise.

3. Returns and Exchanges

3.1 You have a 14 day money back no-quibble return from the day you receive the goods. However some provisions apply

3.1.1 The goods must be in their original packaging or suitable packaging (suitable packaging includes all parts of the item packaged)

3.1.2 Any item that is already assembled cannot be returned unless the item is defective or incorrect, items must be returned unused.

3.2 Defective or incorrect item - if the item is defective or incorrect we will need to verify this, please understand that liability is on you to provide clear images before arranging a return or exchange. You will be required to provide images.

3.3 Incorrect and defective items will be replaced for you as long as sufficient evidence has been provided.

3.3.1 If the item has been damaged by yourselves or from incorrect use of the item, this will breach your warranty and we shall not replace the items

3.4 If there is nothing defective or incorrect with the item and you will like to return the item we can arrange a collection for you via our Furniture delivery team at a cost from £49. The cost of receiving the goods, the collection service, will be deducted from your refund. Goods can be returned via your own courier arrangements. This is also subject to 3.1.1 and 3.1.2

3.4.1 When arranging a collection service for damaged or faulty goods on the agreed date, its important your available on the date and time arranged. If collection is missed on more than two occasions due to failure to be available you will be liable for any further costs to collect the goods.

3.4.2 Any mattresses that have been used and it is passed the 14 day money back guarantee cannot be returned

3.4.3 We will not accept liability for item defective from fair wear and tear, damage by the consumer, negligence, or damage from a third party

3.4.4 We will also not be responsible for damage from failure to follow assembly instructions and repairs/alterations you have carried out in your personal capacity

3.5 Returning the items yourself - You will be subject to all the above conditions

3.5.1 - We will not be offering any compensation for the journey, this includes but not limited to money for fuel, courier expenses, time off work and all other related matters

3.5.2 - All parts, fixtures and fittings must be returned, any parts damaged during transit will be chargeable with the cost deducted off the refund when returned to us via your own courier arrangements.

3.6 You remove the right for a refund if you dispose of the item before it has been collected or returned

3.7 Refunds are not issued prior to collection of goods.

4. Collections

4.1 Any collections will be from the delivery address (unless otherwise agreed). The date for collection will be at our discretion, however we will try to make it suitable for you.

4.2 If you will not personally be available for collection on the day agreed although have stated another individual will take your place, you will need to notify us via email.

4.3 Our courier service will only collect from the communal door and will not collect from any upper floors or below floors i.e. basement

4.4 If you require the courier service to collect from a room in your home we will not be liable for any negligence caused to you or your property. This is at your own accord and risk. beds.NET will not be liable for any damages.

4.5 If damage does occur and you do not oblige to the above policies and open a dispute, we can require a payment for wasted costs for collection

4.6 Once again we remind you that you have a legal obligation to take reasonable care of the products received (all the original packaging is left with you) and if you breach this we have the right to be compensated for the breach

4.7 Allow up to 5-10 days for the funds to be returned from the point of collection.

4.8 You are also subject to 3.6

5. Description and Specification of Items

5.1 All images, drawings/illustrations, sizes and descriptions advertised on our website or on the product packaging are created to assist you with approximate idea of the items we provide on our website

5.1.1 All our goods and services descriptions are updated regularly and we provide the most suitable descriptions in relation to the item

5.1.2 All the goods are manufactured according to industry standard. This includes mattresses following all the UK fire resistant guidelines and policies

5.2 All items will be provided with the specification as detailed in the description.

5.2.1 beds.NET will make all efforts to match colours and stitching to all the finishes on the item, however in some instances colours and stitching may vary

5.2.2 Depending on the climate conditions colours may change

5.2.3 In relation to 5.2.1 mattresses body may vary, however mattress specifications remain equivalent to the descriptions.

5.2.4 All Divan beds come with a plain headboard as illustrated on Image 2 or 3 and not the one in the title image unless specified otherwise.

5.3 All images that are on the website are digitally created and therefore depending on the medium you are viewing them on and the settings, images may present themselves slightly different

5.4 In very rare cases beds.NET will provide items that have minor description and specification differences, however will be similar to the item you ordered. This will only occur if your item is not available for dispatch for any unplanned, unforeseen circumstances.

6. Delivery

6.1 We use a designated delivery service to deliver most of our items.

6.1.2 CONTACT US ON - 01924 450 444


6.12 We do not offer any service to dispose of old beds or mattresses as well as removing packaging

7. The Order

7.1 Once the goods are delivered they will be your responsibility

8. One Year Manufactures Warranty 

8.1 With all our products you have also secured a FREE one years manufactures warranty. The warranty starts from the date you sign for the delivery of goods. However some exclusions do apply

8.2.1 - We will also not be responsible for damage from failure to follow assembly instructions and repairs/alterations you have carried out in your personal capacity

8.2.2 - Carrying out your own repairs or attempts to reconstruct any parts.

8.2.3 - Damages through misuse, negligence or third party

8.2.4 - Inability to provide sufficient proof or evidence of the extent of the damage.

8.2.5 - Items assembled on a hard floor.


8.3 The product is covered by the warranty solely for manufacturing defects. The warranty does not state the item can be returned within the one year for a full refund. beds.NET will ONLY replace the parts or product in question. No alternative or different product will be offered. It is to our discretion if we choose to send out parts or replace the full product. We will take care in making our professional and accurate judgement when auditing your concerns

9. Force Majeure and Limitation of Liability

9.1 beds.NET is excluded from all liability related to any failure to perform, or delay in performance of, any obligations under a contract that is caused by events out of our control

9.2 The total liability whether negligence or any other losses would be limited to the value f the order

9.2.1 This includes but not limited to profit loss, consequential damages, expenses, lost income, third party claims etc

10.1 Data Protection

We comply with all the statutory requirements of Data Protection Act 1998 and all your personal information is confidential and secure

Joanne from London

My bed is as described and delivered very quickly. A change was well overdue and now we have a great night's sleep!

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